Deposit & Cancellation Policy
Our Deposit & Cancellation Policy applies to all guests registering for a retreat through Northern Edge Algonquin. Custom groups and retreat planners agree to our separate Group Deposit & Cancellation Policy.
As a retreat centre, Northern Edge Algonquin specializes in small group experiences and operates differently from hotels and other accommodation providers. Our deposit and cancellation policy is designed to enable our experiences to run with a minimum number of guests, and is therefore more similar to the policies you’d see when purchasing airline or event tickets or booking a guided adventure.
Availability is limited. When registering, guests make a financial commitment to the Edge so that we can hold the space for them. This commitment from our guests allows us to extend a similar commitment towards our team members and partners — it allows us to purchase food and materials, plan menus, programming, and staffing, close off the requested cabin for booking and close off registrations when the retreat sells out. Much of our retreat planning takes place months and even up to a year in advance of your visit – and guest registration fees pay our on-site and administrative staff year-round, allowing us to provide guest relations and prepare our facility in anticipation of these guests attending.
Our retreats are confirmed to run once minimum numbers are registered, and may be canceled or postponed if these numbers are not met. If we cancel a retreat for any reason, we will give you a choice between a full refund and a transfer to a different experience, with upgraded accommodation if available.
If you need to cancel your attendance at a Northern Edge Algonquin experience, please let us know as early as possible by phone or email.
Over 15 days before arrival: Your deposit is non-refundable, but we will transfer the amount to a different Northern Edge experience or issue it as a lifetime credit for future use. If you paid in full, any amount paid over your 50% deposit will be refunded, minus a 6% processing fee if you paid by credit card. You may choose to have the full amount saved as a lifetime credit or transferred instead.
Within 15 days of arrival: At this point, we are committed to running this experience and the registration fees from each registration are helping that to happen. The full balance of fees paid (deposit and final balance) is non-refundable, but we will transfer it to a different Northern Edge experience or issue it as a lifetime credit for future use.
Within 48 hours of arrival: We understand that conditions for a last-minute cancellation are never favorable and are often out of our guests’ control. If your cancellation happens the day before arrivals or the day of arrivals, we are ready for your visit and have already committed these funds to our team, partners, and preparations. We’ve bought food and prepared a cabin, and are unlikely to fill your space with a last-minute registration. There are no refunds or credits available. You may gift or sell your spot to a friend who is not already attending.
To protect our guests and team, cancellations due to a guest testing positive for Covid-19 are treated as a cancellation within 15 days of arrival with a full credit or transfer to a different experience..
Refund Processing Fees: In the rare case that a refund is offered by Northern Edge Algonquin for your cancellation, we reserve the right to charge a 6% processing fee. This covers the bare bones administration cost of your registration and refund, including credit card processing fees which are not refunded to us.
Early Departure: If you need to leave Northern Edge Algonquin early, either at our request or of your own accord, no refunds or credits will be available. We are not responsible for any additional expenses (such as transportation) incurred as a result of an early departure.
Retreat Cancellation: If we cancel a retreat due to under-enrollment or any other reason, you will receive a minimum of two weeks notice and your choice of the following options: easily move your registration and fees paid to another retreat, or receive a full refund to your original payment method (no processing fees). Please note, Northern Edge Algonquin is not responsible for incidental expenses or consequential losses (such as non-refundable travel costs, loss of earnings) incurred in the event of cancellation. Check with your airline or travel planner for cancellation policies when making travel arrangements.
Bookings made via partners or guest facilitators: If you directly paid your facilitator or retreat planner, or registered through a platform like Book Yoga Retreats or Viator, their cancellation policies will apply instead of the policies outlined above.
Lifetime Credit Policy
If you need to cancel or delay your trip with Northern Edge Algonquin, you may be eligible to receive a lifetime credit. Whether you opt to use your credit for the same experience in the future, register for a different retreat, save it up for a rainy day, gift it to a friend, or donate it, we’ve got you covered.
How to use your credit:
- Your credit can be held indefinitely until you are ready to use it, or applied immediately towards any available experience in our retreat listing. If you use your credit towards a new retreat, any additional balance will be due 15 days before the start of the retreat. (In the case that a guest cancels a second visit, any credits used to book that experience will not be re-issued as credits.)
- You can transfer your credit to a friend or acquaintance who is not already registered. You can gift it (we’ll even provide a gift certificate), or you could figure out a fair exchange.
- If you would like to plan a custom group retreat with your community, you can apply your lifetime credit towards the total balance due. Please note that credits cannot be used as a new group deposit: an upfront financial commitment is required to reserve a calendar date.
- If you’re feeling generous, you can donate your credit to our Way of the Circle Scholarship Fund (thus sponsoring someone seeking financial assistance to attend a retreat), or donate to the Edge Greening Fund to support our eco-development.
Lifetime Credits exist only as credits and are not eligible for a refund. Essentially, we’ve already put your original payments towards your first experience, and the credits are our way of compassionately discounting another experience for you.