Our Deposit Protection Policy
Your deposit is protected. If your trip is cancelled or delayed by you, your deposit remains valid until you are ready to go. No worries. Whether you opt to use it again for the same experience, transfer it to another one, save it up for a rainy day, or gift it to a friend, we’ve got you covered.
Cancellations can be made by phone or email. Please inform us as early as possible if your plans change.
Early cancellation: (more than Two Weeks prior to arrival date)
Your deposit can be moved immediately to another experience or held as a credit for the future. If you have payed in full, we will hold your deposit amount and refund the rest.
Cancellation within two weeks of arrival:
The entire balance of fees paid for your experience, including any add-ons, can be moved immediately to another experience or held as a credit for the future.
Cancellation within 48 hours of your experience:
By this point, we have already made financial commitments on your behalf to create your experience. There are no credits or refunds available for cancellations within 48 hours of your arrival.
Cancellation if you registered through one of our partners:
The Edge occasionally offers special promotions through travel agencies, and programs with partners like Wild Women. If you registered through another company, please review their cancellation policies as they will apply.
In the event of Program Cancellation:
If we cancel an experience due to under-enrollment you’ll receive two weeks notice and your choice of the following:
- Substitute any other visit to the Edge in the same year at 20% off.
- A credit for the full amount of your deposit.
- Cancellation with full refund.
Please note, we hold no responsibility for travel costs incurred in the event of cancellation. Check with your airline or travel planner for cancellation policies upon making travel arrangements.
Why do we have deposit protection?
Registering for an experience at Northern Edge Algonquin is quite a bit different from booking a hotel stay. Because the Edge hosts event-based retreat experiences and adventures; much of our planning for your visit takes place weeks, months, and sometimes a year in advance.
Your non-refundable deposit or enrollment fee allows us make commitments to guides, equipment suppliers, facilitators, on-site support staff. We also make purchases, plan menus and buy fresh food to support programs based on your registration.
For most experiences at “the Edge” guests receive an invoice by email that shows the deposit paid and balance due. The balance of fees is due at least two weeks prior to your arrival. For retreat series such as the Soul Pathways of Shamanism, subscription fees are due on the second of each month.
Some of our programs require a minimum level of registrants and once that level is reached our guests make travel arrangements many traveling from Europe and across North America with the assurance that the program will run.
Due to our very high staff to guest ratio, the addition of one or two guests on an experience can result in additional staff making commitments to work with us for the duration of your visit. To ensure the best experience possible, we make commitments to facilitators and guides at the earliest possible date.
Guests requiring an early departure from a wilderness adventure agree to pay additional expenses incurred on their behalf to facilitate early departure. Northern Edge Algonquin reserves the right to require a guest to leave prior to the scheduled end of their stay if the guest fails to follow directions of their C.E.O., or fails to follow policies and procedures or directions provided in our Frequently Asked Questions and our Disclaimer, when such departure is deemed necessary for the well-being of our staff and/or other guests.